Frequently asked questions
Before contacting us, you are invited to review the answers of frequently asked questions below.
What is the Check-in and Check-out time ?
Check-in is possible from 5pm and check-out must be done no later than 11am.
Is there a parking space ?
Yes, all our habitations have a private parking space.
Are bathroom towels provided ?
Yes, towels, dishcloths and of course sheets are provided. For La Turquoiserie and Papaye, towels are also available for the swimming pool and the beach.
Is there a rental contract ?
Yes, a rental contract will be sent to you at the time of your reservation. You will need to sign and return it with your 30% reservation deposit.
Is cleaning included in the stay?
No, cleaning is not included. It is charged at a flat rate of 50€. However, the accommodation must be cleared of rubbish bins and the dishes washed and stored before you leave.
Is there a washing machine ?
Yes, all of our habitations are equipped with a washing machine.
- In case of cancellation at the latest 60 days before the arrival day, you will be reimbursed, minus 100€ for administrative costs.
- In case of cancellation at the latest 30 days before the arrival day, you will receive 50% back from your deposit.
- No refund for cancellation within 30 days before the arrival date.
Are animals allowed?
On prior request only, we can accept, depending on the accommodation. A flat rate of 30€ is charged for a small dog.
Can we smoke inside the apartments?
It is strictly forbidden to smoke inside any of our habitations.
Is there a baby bed provided?
Yes, there is an umbrella bed in all of our habitations, free of charge with sheets and blankets.
Air the apartments air-conditioned?
The rooms are air-conditioned. But our apartments are designed to be very open to the outside world, which does not allow us to air-condition the entire apartment.
Are there public transports in Guadeloupe?
We strongly recommend that you rent a car, as public transport in Guadeloupe is not developed.
We recommend our partner Jumbo Car https://www.jumbocar-guadeloupe.com/
5% discount will be granted to you when you book, ask us for your promo code !